Privacy Policy
UK Travel Experts (“UK Travel Experts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. It applies to our website, membership, courses, newsletters, and related services (together, the “Services”).
By using our Services or providing us your information, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
1. Information We Collect
Information you give us
- Contact and account details โ such as your name, email address, and any information you provide when you sign up, create an account, or join the membership.
- Payment information โ when you purchase a membership, course, or session, payment is processed by our third-party payment provider. We do not store your full card details on our systems.
- Communications โ messages, questions, and other information you send us through forms, email, or social media.
- Content you submit โ responses to forms, surveys, sign-ups, and downloads (such as our free guide).
Information we collect automatically
- Usage and device data โ such as your IP address, browser type, device information, pages viewed, and how you interact with the Services.
- Cookies and similar technologies โ used to operate the site, remember your preferences, and understand how the Services are used (see Section 4).
Information from third parties
We may receive information from the platforms and providers we use to run the Services โ for example, our website and course platform, payment processor, email and analytics providers โ and from social media platforms if you interact with us there.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services, including your membership and course access;
- Process payments and manage your subscription or purchases;
- Send you newsletters, updates, resources, and marketing communications you have requested (you can opt out at any time);
- Respond to your questions and provide customer support;
- Improve and personalize the Services and develop new content;
- Protect the security and integrity of the Services and prevent fraud or misuse;
- Comply with our legal obligations and enforce our terms.
3. How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business and as described below:
- Service providers โ trusted companies that help us operate the Services, such as our website and course platform, payment processor, email and marketing tools, and analytics providers. They may only use your information to provide services to us.
- Legal and safety โ when required by law, or to protect the rights, property, or safety of UK Travel Experts, our users, or others.
- Business transfers โ in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent โ in any other case where you direct us to share your information.
4. Cookies and Tracking Technologies
We and our providers use cookies and similar technologies to keep the site working, remember your preferences, and measure how the Services are used. You can control cookies through your browser settings โ blocking some cookies may affect how the site functions. Where required, we will ask for your consent before using non-essential cookies.
5. Third-Party Links and Services
Our Services may contain links to third-party websites and tools that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies before providing them any information.
6. Data Retention
We keep your personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or receive a copy of it, and to opt out of marketing communications. Residents of certain U.S. states (such as California) may have additional rights, including the right to know what personal information we collect and to request its deletion, and the right not to be discriminated against for exercising those rights.
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any email. To make any other request, contact us at [email protected]. We will respond as required by applicable law and may need to verify your identity before acting on your request.
9. Children's Privacy
Our Services are intended for travel professionals and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
10. International Users
We are based in the United States, and our founders and some operations are based in the United Kingdom. If you access the Services from outside these regions, your information may be transferred to, stored, and processed in the United States, the United Kingdom, or other countries where our providers operate, which may have different data protection laws than your own.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of the Services after changes take effect means you accept the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of the State of [STATE], United States, without regard to its conflict of laws principles.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
UK Travel Experts
Email: [email protected]